This company routinely fails to send out timely notices of balances due on my HELOC loan, then stalks me incessantly with automated phone calls. ("Hello, please stay on the line for an important message.")
When I call back I have to sit on hold for a very long time to find out how much I need to pay. Most recently I've sent full payment in advance, only to have the "delinquent" calls start up again three weeks later.
Today their customer service rep. Carol (#13097) apologized again and said she would fix it for real this time. We'll see. At least she was nice.
Product or Service Mentioned: Specialized Loan Servicing Loan.