This company is terrible. I have been trying to get a modification for months.
I received a letter telling me we were denied for the modification and would have to short sale or deed in lieu of foreclosure. The reasons for being denied were rediculous. We are willing to pay. The whole downfall started about 18 months ago when they told us that we didn't have insurance!
It was escrowed in. They jacked our payment up over 300 more a month for and 1800.00 insurance premium. We even had our insurance company send proof. Since we were denied for the modification, we filled out more paperwork for the deed in Leiu.
They gave us like 5 days to set up a home inspection. I called and spoke to several people over the last few weeks. Today I received a letter congratulating us and that we have been approved for a trial period. The letter was sent April 6,2016.
I received it April 23rd. I now have a trial payment due on May 1,2016. 7 days. Why is it that when I spoke to someone that they didn't tell me we were actually approved.
I have never once been able to speak to my so called representative. Each time it is another clueless individual.
I'm trying to reach these morons, who are very rude and disrespectful, and can't seem to get an answer. I'm nervous about starting g a trial period payment and then having them give us a rediculous payment.
Product or Service Mentioned: Specialized Loan Servicing Loan Modification.
Reason of review: Problems with payment.