Specialized Loan Servicing - SLS will lie to your face. About anything. Beware.
GMFS/SLS: Olympiads of Incompetence. My brother died in December 2017 and I became the executor of his estate.
For grieving family/friends that job is exhausting and sad. Most businesses tried to be helpful, concluding transactions as quickly as possible. Not GMFS. I cannot even count the hours spent on the phone with them clearing up one incompetent mess after another.
My brother's house sold in August. Our family was owed an escrow overage check. GMFS sent it made payable to my brother. Without my name on it as executor, the bank would not cash it.
It took many phone calls to get them to add My Name, Executor underneath my brother's name. A correct replacement check was sent out on 8 October. On the 26th I called GMFS to inquire about the check. After being on hold for more than an hour, Marie informed me that the check had been sent to the property.
My brother's SOLD house. They stopped payment and proceeded to cut another check, the third. Six days later, on 1November, the check arrived (in an envelope without a yellow forwarding sticker from the property on it) and I cashed it. It bounced.
My bank charged me fees. It was the check issued on 8 October. Since it was not forwarded I thought it was the one issued on 26Oct. Today is 6November.
I received the check in the mail today.
It is made payable to my brother ONLY. As of now, I have been on the phone for 49 minutes while they TRY to correct this problem again.
Reason of review: Bad quality.
Monetary Loss: $212.
Preferred solution: Full refund.
Specialized Loan Servicing Cons: Service.
Location: 8742 Lucent Blvd, Littleton, CO 80129, USA
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