Anonymous
map-marker Tucson, Arizona

They claimed our bill pay payments were returned and threatened a balloon payment

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We have illness house since 2006, and suddenly in March of this year, they started returning our payments. Some payments were returned weeks later.

They claim were not paying the bills so they have threatened us with a balloon payment and possibly losing our home. No one can give me an answer.

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User's recommendation: Please DO NOT USE THIS COMPANY

1 comment
Guest

Illness.. Completely irrelevant.

You agreed to make a monthly payment. Read your Note. The problem isn't them.. YOU stopped making those payments.

IF you lose your home, it's because you didn't pay... Blame yourself

Elaine W Chx
map-marker New York, New York

To get some information about refinance

I would like to know if I can get my mortgage refinance, I have a mortgage with specialize loan service

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Richard G Xwf
map-marker Plano, Texas

Extremely difficult process

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First: In order to reach an operator, you must go through a lengthy obstacle course of menus. Once through that process, the agent goes through the same number of questions to answer all over again. Secondly since there are no offices in my state, everything needs to be mailed out out out transfer like most other banking facilities

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Preferred solution: Let the company propose a solution

User's recommendation: Digital transfer like most other banking facilities

Anonymous
map-marker Lufkin, Texas

We were tryig to let you know that a clients insurance expired that was billed to your loan servicing.

it is impossible to talk with anyone ! to get it resolved.

the clients policy cancels Sunday and we have provided you the billing information. several times.

this one is on you! if they have a loss

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1 comment
Guest

You don't need to speak with them... Send them a copy of the new policy..

Certified mail. Then it's their problem.

Saralee J Bwf

Refinance Home

I have reached out to SLS to refinance my home as they are the current mortgage holder,, but as of today's date 06.15.21 I have not received any text messages or emails with regard to my request. Thank you

Saralee D Jude

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Pros:
  • Polite customer service rep
  • No problems previously
Cons:
  • Refuse to address issues sent via their message service
  • Never answer questions

Preferred solution: Let the company propose a solution

Anonymous

Automatic Payments

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The auto payments system is the worst I have ever dealt with. The system will show 1 thing and do another.

It showed my next auto draft was next month but pulled this month.

I have NEVER had such problem with automatic payments. And then when I called to inquire I felt like I was calling a non-caring person who was just repeating lines on a cue card.

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Loss:
$1500
Cons:
  • Inaccurate information on payment details

Preferred solution: Full refund

User's recommendation: Don't use this company. If your mortgage gets sold to them, find another company

Chandra H

Pissed Consumer

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Wells Fargo sold our loan to this company after we fell behind in payments, and they were not willing to help us. Well Specialized loan servicing caused us to have to sell our home. The rude customer service agent that we got would not credit 2 payments and wanted more money because they said we were still past due even though the payments caught us up.

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Preferred solution: information on how they reported our loan to the credit bureau's. It's making it difficult to get another property.

User's recommendation: Run and refinance with a more reputable company!

adeniyi b

918851****

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l tried to make payments on both the phone and your webside and was not able to do so,l told your customer service this and l asked that the $12 phone payment be waived since l have tried to do it on these two systems but he refused.l asked him to let me talk to a supervisor,he said l can only be called back.l demand that the $12 be refunded please.

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Loss:
$12
Pros:
  • Yet to know that

Preferred solution: Full refund

User's recommendation: fix your alternative payments systems

Anonymous
map-marker Chicago, Illinois

Need to talk to customer service

No one is answering the phone I called every day last week and every day this week. Can someone please give me a call back 773401****. Thank you.

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Anonymous
map-marker Bakersfield, California

Good experience review

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When my loan was originally sold to SLS i read all of the negative reviews online and became concerned/scared right away. Rest at ease, i'ts been nearly 3 years now and i have not had a single bad experience with them.

Their website is easy enough to use, Auto payments were easy enough to set up, i can change at any time any additional principle i want added on payments. I have contacted them via phone in the past, it took less time that others have stated to get ahold of an actual human.

the thing is, people are way more likely to write a bad review than they are a good one, so here is a good. one.d

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User's recommendation: Rest at ease, its not as bad as people will have you think

2 comments
Guest

You must have stock in SLS. That or you are high writing this crap.

Guest

You'll be employee of the month writing this.

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Jayson C
map-marker Salt Lake City, Utah

Horrible customer service

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My HELOC was sold to this company about 10 years ago. When they bought it, it was frozen by the previous lender because of the housing market.

We are now trying to refinance and come to find out it is being reported as an open account. I tried to pay it off and close it, and they won't take my money to pay it off, but they will take my monthly payment over the phone. I need to do a money transfer and jump through all their hoops to get it closed.

Not only that, but I asked to speak to a supervisor, and they will only call you back, but they don't know when that will be. Very bad customer service, stay away if you have the choice.

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Preferred solution: take my payment and close my account

User's recommendation: Stay away from this company.

Anonymous
map-marker Layton, Utah

They're thieves

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The additional fees and expenses (money orders, etc.) added up to thousands, I sold my house at a loss to get away from them

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User's recommendation: Run away

Anonymous
map-marker Columbus, Georgia

Service

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You people have the worst service I have ever had. I make a payment you send it back.

I make a payment and you send me a letter saying I am 15 days late. I can't get you on the phone. Your service is the pitts. I will be looking for a new company if someone does not get in touch with me in the next few hours.

And I don't mean by e-mail. Call me at

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User's recommendation: Find another company for your home loan

Carmen P Xmf
map-marker Miami, Florida

Refinance my mortgage

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Have been calling the customer service dept left message to return call haven't received a call back. It has been a week now. Are there anyone that can help me with this matter to get them to call me back ASAP.

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Preferred solution: Refinance my mortgage

Sharon B Hra

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Names on title.

I just filled out this and then it disappeared. Please try to find what I just filled out. I paid off 260 5th Avenue,Chickasaw, AL 36611. Order # 305245

Someone should have called me for my information. My cell number 925-788-****. If you need to call please leave a message &; I will get back to you. I have Covid -9since last February. I'm still in bed most of the time.

Please remove "Through her duly appointed attorney in fact Mark R. Ogden." He has been gone for years. Please record these names

on Title.

Sharon B*** and\or Chad B***.

1707 Pecan Lane

Oakley, CA 94561

Thank you very much. Stay well because you are blessed.

Sharon B***

SharonBncrft@***.com

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Preferred solution: Please change the names on Title. I'm needing to get my affairs in order.