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SLS is now servicing my loan. I tried getting some answers in regards to payments and a very condescending individual offered no help.

I asked to speak to a supervisor and was told in an angry voice that a supervisor cannot help me. This was my first dealing with this servicing company and I can tell I am in for a long horrible ride. Worst customer service I have experienced from any company I have had to deal with.

The sad thing is I am forced to deal with them because my lender sold the loan. The only reason they are in business because customers do not choose them.

Product or Service Mentioned: Specialized Loan Servicing Customer Care.

Reason of review: Poor customer service.

I didn't like: Im forced to use this servicer.

Company wrote 0 private or public responses to the review from Oct 11, 2016.
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Anonymous
Hamilton, New York, United States #1279050

Terrible company! My loan was also sold to them I have many complaint but the one that really *** me off is i receive my statements only days prior to my due date. called them about this twice now.

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