Contact Specialized Loan Servicing Customer Service
How to Reach a Person at Specialized Loan Servicing
Verified Contact Information
Toll-Free Number:
-
1-800-315-4757Customer Care Center
Customer Service:
-
1-800-441-4145Insurance Department
-
1-720-241-7537Pay Off Requests
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1-877-276-5550Savings And Mortgage
Specialized Loan Servicing Email:
crdocs@sls.net
Specialized Loan Servicing Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Specialized Loan Servicing Phone Number
1 (800) 315-4757
Average Hold Time
00:03:16
Average Calls duration
5 minutes
Most Popular Specialized Loan Servicing Email Address
crdocs@sls.net
Specialized Loan Servicing Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
Call Volume by Day
View full overview ›
Specialized Loan Servicing Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Specialized Loan Servicing Phone Number | 1 (800) 315-4757 |
| Average Hold Time | 00:03:16 |
| Average Calls duration | 5 minutes |
| Most Popular Specialized Loan Servicing Email Address | crdocs@sls.net |
| Specialized Loan Servicing Live Agent Availability | 14% of callers successfully reach a real person |
| Issue Resolution Rate | Low (10% reported full resolution) |
| Specialized Loan Servicing Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 84% phone, 16% email |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
| Prepare before the call to Specialized Loan Servicing | Phone number, address or zip code or first and last name |
Call Volume by Day
Contact Information
Specialized Loan Servicing Website:
Specialized Loan Servicing Help Center:
Corporate Office Address:
Specialized Loan Servicing LLC
8742 Lucent Blvd Ste 300
Highlands Ranch,
Colorado
80129
United States
Other Info (opening hours):
Monday-Friday from 6:00 AM to 6:00 PM, MT, with 24 hour automated service options.
Fax:
720-241-7218
Summary of Specialized Loan Servicing Customer Service Calls
598
TOTAL
CALLS
CALLS
04:26
AVG CALL
DURATION
DURATION
10%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Specialized Loan Servicing?
Payments and Charges Question:
- “Paid off home awaiting my escrow check”
- “Payment”
- “Make a payment”
Product/ Service Question:
- “Loan”
- “Loan modification”
- “Selling my dad’s house and need a letter showing a home equity loan closure”
Request for Information Question:
- “Question about a lien release”
- “A claim check my dad never received. He passed away March 5th 2024 before he received the claim check.”
- “Question about my loan”
Employment Question:
- “Mortgage payoff”
- “Payoff”
- “Haven’t received 1099”
Account Question:
- “Escrow account”
- “Mortgage balance”
- “Can't log in to my account.”
Return/ Replace Question:
- “Correct credit score”
- “Return call”
- “Need my tax return information Yes and I need to change my address because I moved to Charlotte North Carolina”
Refund Question:
- “I paid off my mortgage with SLS several months ago and my mortgage was impounded with my property tax. So now i have to pay over $2000 for property taxes from July to DEC. 2024. I need you to refunded my money that i paid into my mortgage payment”
- “Escrow refund”
- “Refund”
Staff Question:
- “Customerservice”
- “Customer service number not working”
- “Customer service number is not working”
Website/ Application Question:
- “Need mortgage assistant application”
Cards Question:
- “To up date my card.”
Shipping and Delivery Question:
- “I have not received my homeowner's declaration ins packet for 2019”
Activation/ Cancellation Question:
- “Cancel payment”
Other Question:
- “Trying to get a lien release letter foe rirle”
- “Pay mortgage”
- “Check endorsement”
Compare Specialized Loan Servicing Customer Service To
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Specialized Loan Servicing