My loan was bought by SLS from Nationstar Mortgage who performed a Mortgage Modification. Almost 5 years after I filed bankruptcy, my good standing with Nationstar ended when some mysterious company (like a personal name) bought my loan and SLS being the loan servicing...Read more
Specialized Loan Servicing - Payoff
I paid off my loan and the payoff letter they sent has incorrect company on it and they cannot tell me how to correct. Only provided a fax #.
1. First month, they had a 0-day grace period. (Loan was written with 15-day grace period). On the second of the month they called me and demanded a payment. Got that cleared up. 2. Second month they assessed me for a late payment because of the mixup on the first...Read more
I originally had a home equity loan with Countrywide. The company went under and my loan was sold to three different people before landing at Bank of America. I have kept my original primary loan with Chase up to date. Chase refused to do a modification with me after 4...Read more
Specialized Loan Servicing - Lousy service
Called them, they never answer. I send payments via return receipt, and certified checks, they claim they have never gotten them . They dont mail monthly statements and good luck trying to figure what is the balance....this is the worst company to deal with. I much rather owe money to the Mafia, at least with them you know where you stand.
I have never dealt with a more obstinate, ignorant, stubborn asinine, belligerent, incompetent bunch of jerks. From the CEO to the front line customer service peons- nobody gives a *** about doing their job right or even trying to understand how to do it. These...Read more
One month after we refinanced they obtained our loan, the first payment was sent to the address listed, and four weeks later they turned us over to collections. We called and were told it went to the wrong address and was never received. Additional calls were made to...Read more
I didn't like
SLS bought the servicing on our mortgage in Oct 16. In Feb 17, our payment went up by $84 per month to cover the SLS calculated escrow required. That knowledge took over 90 minutes to extract from 5 SLS employees. They claim that this is all legal and will stop next...Read more
I am dealing with a complex situation where I need to involve the investor on my loan. For two weeks, I have been calling daily or multiple times a day and have been provided with the most incorrect and inconsistent answers I have ever had with one company. First, they...Read more
They said i had 2 weeks to pay $1300, 2 weeks to the day, i call to make the payment, an they say i now have to pay $3100! Wont except any lower amount! This is the 3rd time in a yr, they have done this to me. The guy on the other end of the phone was rude,...Read more
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