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1. First month, they had a 0-day grace period. (Loan was written with 15-day grace period). On the second of the month they called me and demanded a payment. Got that cleared up. 2. Second month they assessed me for a late payment because of the mixup on the first...
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#1098978
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I originally had a home equity loan with Countrywide. The company went under and my loan was sold to three different people before landing at Bank of America. I have kept my original primary loan with Chase up to date. Chase refused to do a modification with me after 4...
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#1087458
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I have never dealt with a more obstinate, ignorant, stubborn asinine, belligerent, incompetent bunch of jerks. From the CEO to the front line customer service peons- nobody gives a *** about doing their job right or even trying to understand how to do it. These...
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1.1
#1074618
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Specialized Loan Servicing - Lousy service

Specialized Loan Servicing
#1080292
Called them, they never answer. I send payments via return receipt, and certified checks, they claim they have never gotten them . They dont mail monthly statements and good luck trying to figure what is the balance....this is the worst company to deal with. I much rather owe money to the Mafia, at least with them you know where you stand.
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Specialized Loan Servicing Loan Modification Review

Specialized Loan Servicing
#1020377
SLS bought out my loan from Bof America. The paymeny increase $50. Now they increased it another 30.00? I do not Trust wats goin on. Can u please help? Fone no. So i can call? Thanks!
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Specialized Loan Servicing Loan Modification Review

Specialized Loan Servicing
#1011367
Money gone ,so many lies,im out of money,and my house is hitting forclosure,, and i cant beleive that they told me so many lies and have done nothing including telling me that they even spoke to my mortgage company and they never did.
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Specialized Loan Servicing Customer Care Review

Specialized Loan Servicing
#999946
1.0
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Unprofessional peoples work.evey body gives different answers to same questions.very bad customer service
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One month after we refinanced they obtained our loan, the first payment was sent to the address listed, and four weeks later they turned us over to collections. We called and were told it went to the wrong address and was never received. Additional calls were made to...
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1.0
I didn't like
  • Nightmare
#1069785
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SLS bought the servicing on our mortgage in Oct 16. In Feb 17, our payment went up by $84 per month to cover the SLS calculated escrow required. That knowledge took over 90 minutes to extract from 5 SLS employees. They claim that this is all legal and will stop next...
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#1056872
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I am dealing with a complex situation where I need to involve the investor on my loan. For two weeks, I have been calling daily or multiple times a day and have been provided with the most incorrect and inconsistent answers I have ever had with one company. First, they...
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1.0
I didn't like
  • Poor communication
  • In ability to get a live rep easily
  • Customer service - not easy to do business with
#1054471
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They said i had 2 weeks to pay $1300, 2 weeks to the day, i call to make the payment, an they say i now have to pay $3100! Wont except any lower amount! This is the 3rd time in a yr, they have done this to me. The guy on the other end of the phone was rude,...
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#1041123
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nesecito que pongan a una sola persona para este prestamo par aver de que manera puedo ponerme al dia *** mis pagos pue spienso que algunos de mi pagos no han sigo agregados y el dinero no se sabe donde esta mande algunas prueba shace unos meses y ni siquiera me han...
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I didn't like
  • No i not like
#1040259
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SLS just acquired our no-escrow mortgage. We recently received a letter stating our flood insurance had been escrowed and we owe $635 to "catch up" the payments. This is the first we heard of this. We specifically asked for no escrow when we set up the mortgage and...
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1.0
I liked
  • Not friendly
  • Dishonest and unethical
#1036309
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This Company took over the "Servicing " of Loan Payments for our Lender Wells Fargo Bank; in late 2016 The Previous Servicer had been accepting loan payments each month for over 5.5 years, or 67 Monthly Payments sent prior to the due date and with out any issue. We...
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#1033451
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