Specialized Loan Servicing
Specialized Loan Servicing Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Specialized Loan Servicing has 1.2 star rating based on 198 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nada, Dishonest and unethical, Polite customer service rep.
Cons: Poor customer service, Service, Customer service - not easy to do business with.Recent recommendations regarding this business are as follows: "stay away from this loan company", "dont' trust a word from these people, document every call, to the minute detail", "Dont expect to be treated fairly. Pissed is not right word.", "Run! Do NOT Use this Company", "DON’T DO ANY BUSINESS WITH SPECIALIZE LOAN SERVICES".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Specialized Loan Servicing has 1.2 star rating based on 198 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nada, Dishonest and unethical, Polite customer service rep.
Cons: Poor customer service, Service, Customer service - not easy to do business with.Recent recommendations regarding this business are as follows: "stay away from this loan company", "dont' trust a word from these people, document every call, to the minute detail", "Dont expect to be treated fairly. Pissed is not right word.", "Run! Do NOT Use this Company", "DON’T DO ANY BUSINESS WITH SPECIALIZE LOAN SERVICES".
Most users want Specialized Loan Servicing to offer a solution to their issues.
Media from reviews
It is very challenging to speak with a live person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Austin, TexasResolved: Poor service, constant runaround, no consistent message on requests from consumer
Company fixed the issue and I have been provided with apology. I was provided a solution finally
Second reason for rejection, self employment business failure doesnt' qualify for unemployment.
Third reason for rejection, your payments have to be in delinquency before we can accept the application. Can never communicate to same person, and get different information at every turn from different customer service people.
It looks like a duck, talks like a duck and walks like a duck. This company is banking on you to default so they can profit from their intentional misinformation.
User's recommendation: dont' trust a word from these people, document every call, to the minute detail
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery Poor Customer Service
Preferred solution: Full refund
User's recommendation: stay away from this loan company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeceptive practices
After repeated efforts to secure loan forebearance or modification, I'm convinced this company has a "built in" protocol to deny or avoid approval. They send letter to contact their customer resolution department with a specfic Teller with ID to contact, but when contacted you are pushed around from one relationship manager to another, who convey totally contradictory information from the previous manager.
After speaking with 5 different relationship managers, never same one, I'm convinced this company "banks" on the borrower becoming delinquent so they can move to foreclosure, and charge more fees. Horrible.
- Poor customer service
Preferred solution: Loan forebearance
User's recommendation: Dont expect to be treated fairly. Pissed is not right word.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTHE WORST
The company has a majority of negative reviews on various websites, and you have to ask yourself "why". If I could give this mortgage company a NEGATIVE 10, I would do so.
This company is horrible, do not use them. They are FRAUDULANT.
I was given a quote to pay off my home and the money shows as received on the portal under my account but because I did a wire transfer from my bank instead of a "certified" wire transfer, I need to pay them an additional $338.
This is not what I was TOLD by the multiple agents that I spoke to in the past few days. They are GOUGERS and just trying to take my money and NOT transfer the title to my home to me, they are delaying this purposefully!
- Cutting ties with them so i never need to deal with them
- Nobody you speak with knows what they are talking about
Preferred solution: Full refund
User's recommendation: Run! Do NOT Use this Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst Customer services ever
Specialize loan servicing has no sympathy for their customers. I never knew until now that my loan was transferred to this called servicing loan company can treat customers like *** when you try to talk to them with respect and all they do is mistreat their customers and offend, When the American dream Its
becoming a homeowner but with this type of service is a punishment.
Please lets do something about this.
Specialize loan Services should sell all their loans in their portfolios to a real bank to help all homeowners resolved their issues and have a life. life gets harder every day and then deal with type of unprofessional individuals handling a so delicate situation which is our homes.
- Customer service reps have no authority to do anything at all
Preferred solution: Loan Modification
User's recommendation: DON’T DO ANY BUSINESS WITH SPECIALIZE LOAN SERVICES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to reach a human being is impossible!
Preferred solution: Give the option up front to speak to a live person
Worst company on the planet
User's recommendation: Don't ever, ever, ever get involved with this company if you can. Worse than getting Covid!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Detroit, MichiganEscrow analysis
User's recommendation: Stay away.
We where transferred here via our old Morgage company
Escrow
I want to speak to someone about my property taxes. Please have someone call me.
I have tried numerous times to call, and not getting to the proper department. Thank you.
My phone number is 602 319 ****.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wichita, KansasNEED A MORTGAGE CLAUSE FOR LOAN 102516****
Preferred solution: NEW INSURANCE
Choose flood insurance plan
Requesting information for Home equity loan
Horrible Customer Relations
I found out that CITI had sold my loan to SLS. Funny how the consumer has no part in that decision, but anyway...
SLS bought the loan - and I didn't know until CITI reached out and told me first via USPS. A couple days later, I was told by SLS via phone. Their Rep told me that, due to the sale and change-over to SLS for the servicing, too, that the first month that the payment was due to them - normally on the 20th of the month - I'd have until the 30th of that month to make the loan payment. Seems fair enough -- but here is where it gets ridiculous.
I actually sent them electronic payment which they recorded as received on the 20th of that month, so even under normal circumstances, the payment was still on time. So, guess what - when I log into my account, my first payment to them is stated as "received on 12/20" and then, they have it marked as LATE. LMAO! I mean seriously???
So, I've gone back and forth with their customer service to change it from being marked LATE to ON-TIME, and they refuse to do it. I've had this house for 29 years and I have NEVER had even ONE late payment in that time. Their customer service people are RUDE, DISHONEST and half the time it appears they don't even bother to read your entire message. I am looking into getting the loan bought out by another lender after only a month of dealing with SLS.
And, that should be done in about three weeks. I won't deal with a company as unethical and dishonest as they are.
User's recommendation: Avoid SLS like the PLAGUE.
Erroneous Charges
User's recommendation: Avoid if possible
Brands Related to Specialized Loan Servicing
Companies Similar to Specialized Loan Servicing
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I’m one of the few, that actually talked to someone in escrow Dept. According to them My escrow is -$5688.00!
NO WAY! I know how much my insurance and property taxes went up, thanks to inflation, but, that’s nowhere near my calculations. Something is wrong? Anybody else???
I think Bank of America dumped my acct., after 28yrs., to “SPECIALIZED Loan Servicing, LLC”. The agent went over the numbers with me over the phone. He obviously knew what he was talking about, he rattled it off before I could even begin to understand. I debated him on it, so he went back over it.
It still doesn’t COMPUTE! Pissed Off Customer.