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My loan was transferred to SLS in 12/06 and it has been a horrible experience ever since. The harrassment calls, the unprofessional staff, and their reluctance to sell the loan is unheard of. I tried to refinance with another company in May 07 and SLS refused to cooperate with the lender. They refused to give a payoff quote and consistly stalked me eventhough they verbally agreed to cooperate. They placed negative information on my credit report and failed to perform on a forebearance agreement. Does anyone want to file a class action suit against them? Please let me know?I have enough with this company and their BS. Its time to fight back. SPS (Select Portfolio Servicing) Faibanks is just as bad.
If anyone has any information on class action suits against both these companies please e-mail me at
 Comments (18) |  |
| 1. Written by thurma bonds, on 23-06-2010 12:19 SLS continues to send me letters,that my mortage is behind, which is not true. What can be done about these people? |
| 2. Written by Jennifer, on 22-02-2010 18:10 I don't even have a loan with this company and they keep calling on my twelve year old son's cell phone. I have already complained three times and they assure me that the number would be removed but yet I get 7 to 10 calls a day from them. Last time I called to make a complaint a guy named Andrew laughed at me and said we are multi million dollar company what are you going to do? I mean I had bad customer service before but this company tops it all!!!! |
| 3. Written by Ed, on 11-01-2010 18:23 SLS is collecting on the 2nd mortgage of a house that has been foreclosed and sold. They told me that I could settle for 10% of the amount owed, just as long as I could pay immediately (literally, at the time of the phone call) and that it would have to be over the phone with a check. Does anyone have experience with this? I know the company is legit but I don't want to be in a situation where they take my money and simply put it toward the whole amount of the loan. If it's a trick to get a large sum from me, and someone has already fallen for it, I want to be forewarned. But if it sounds legit to you all, then I'll go forward with it. Thanks. |
| 4. Written by DAVEFla, on 22-12-2009 14:00 I have reported this company to every agency I can think of that may have any role in regulating their activities. They never respond to written correspondence, fail to follow the requirements of any debt collection statutes, and continue to make threatening phone calls even when the loan is paid current and there is no basis for any threat. The loan was sold off by GMAC and the outrageous behavior began within 3 weeks of the transfer. These people need to be prosecuted and shut down. |
| 5. Written by Mike, on 20-11-2009 20:56 I too have been lied to by several people at this company. I honestly believe they are trained to lie! They have no ethics and violate all sense of moral responisiblity to the customers. This company uses intimidation and harassement to milk good customers out of more money. They are no different than a LOAN SHARK! Please file complaints against this company with every agency that will pursue them. It is just a matter of time before they are shut down. |
| 6. Written by SLS sux, on 14-11-2009 08:26 I also had a HELLO letter as GMAC sold my mortgage to SLS. It has not even been 12 days since this loan company has owned this mortgage and they are trying to charge me late penalty fees, higher interest, and report my delinquency to the credit bureaus! THIS COMPANY IS A FRADULENT COMPANY THAT IS TRYING TO SCAM HONEST PEOPLE. Anyone who has their mortgage sold, or transferred has 60 days to not be considered late but not with SLS!!!! By the way, SLS is just a servicing company they do not own my mortgage, therefore they are like the middle man and they think they can get away with anything they want including taking a bigger piece of the pie such as increasing my interest rate, charging me a 5% penalty fee and reporting me to the credit bureaus be cause I was 10 days late on a loan that transferred 11 days ago. Good luck with your future endeavors SLS!!!!!! |
| 7. Written by Specialized Loan Servicing SUX, on 14-11-2009 08:24 I had a HELLO letter as GMAC sold my mortgage to SLS. It has not even been 12 days since this loan company has owned this mortgage and they are trying to charge me late penalty fees, higher interest, and report my delinquency to the credit bureaus! THIS COMPANY IS A FRADULENT COMPANY THAT IS TRYING TO SCAM HONEST PEOPLE. Anyone who has their mortgage sold, or transferred has 60 days to not be considered late but not with SLS!!!! By the way, SLS is just a servicing company they do not own my mortgage, therefore they are like the middle man and they think they can get away with anything they want including taking a bigger piece of the pie such as increasing my interest rate, charging me a 5% penalty fee and reporting me to the credit bureaus be cause I was 10 days late on a loan that transferred 11 days ago. Good luck with your future endeavors SLS!!!!!! |
| 8. Written by ALASKA, on 23-10-2009 07:47 I AM INTERESTED IN CLASS ACTION LET ME |
| 9. Written by Jane Doe, on 19-08-2009 16:04 I have to respond a to a few of these comments left. The employees at SLS are not paid minimum wage but paid just enough to survive on. Their bonus is linked with what information they are able to verify through what is called a QA process. If an agent becomes rude its not personal its because if you can't verify that certain information it comes out of their bonus if they discuss the account with you. I have to say as an employee there I side with my borrowers because this company is so backwards and their internal processes are to blaime. Its time the executive committee take a long hard look at who their management staff is and get rid of them. Its just as frustrating for the employees as it is for you all. |
| 10. Written by Ricky, on 10-08-2009 16:50 I am very interested in filing a lawsuit against SLS. I received the most vague call from them this morning, "This is Lorie, I ask that you call me back at... I repeat, this is Lorie, I ask that you return my call immediately at..." So i return the call and the first thing they ask for is my social security number... I started checking their credentials, asking the customer service reps questions about what they do and why they need my information, before I just volunteer my social; and she immediately turned into the most rude unprofessional person. I gave her my phone number and the last four of my social, and she verified some information, then... All downhill from there, she started asking me questions and fussing at me because I was a little reluctant to answer. After a few minutes of trying to talk with her, I had to remind her that she was the person getting paid minimum wage to call people in my situation, who have CAREERS, actually bought homes, and actually have an education, and that she needs to have a little more impathy with the people she calls, something her underqualified manager over at the call center forgot to tell her... those were my last words before i told her to have a nice day, and hung up the phone. I have never had to deal with a customer service agent like that before, I never talk to people like that on the phone. But she was just so rude i couldn't help it! My loan was already foreclosed on by Countrywide, why are they trying to get more money out of me, they are the second... Oh how could i forget, right after i said have a ncie day, just before i hung up the phone, she said... "oh, ok... and please know that we will continue to call you, until you choose to cooperate!" WOW, let me know where yo sign to file this suit. |
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