Specialized Loan Servicing - Getting a competent person on the phone to answer my question.
As you know Wells Fargo is the owner of SLS. So if you thought Wells was the biggest circle ***, SLS is the re-invention of that.
I have dealt with Wells and SLS for eight years now and payment an average interest rate of 8% to themโฆ.and yes they would want to keep me as a sucker with todayโs low rates. Wells said my property is not worth refi due to the LTV. So I owe on the property $625K I got it appraised for $1.1M two weeks ago. I went out shopping got Penn Financial to refi at 4.375%, great right?
Now SLS will not give me their check list / procedure for completing the CEMA (not to pay transfer taxes again. This will save me about $16K on this refi. What do I do? None of their McDonaldโs graduates that answer the phones donโt know what a CEMA is or know anything about transfer taxes.
So I missed the 2014 closing and to get this benefit I have to wait for next year taxes. So why refi at the beginning of the year, no tax benefits?
This is Wells Fargo and its predator subsidiaries punishing borrowers for leaving them at when they are paying high interest rate.
Reason of review: Poor customer service.
Monetary Loss: $16000.
Preferred solution: Let the company propose a solution.
Location: New York, New York
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SLS or Specialized Loan Servicing is owned by an Australian company ComputerShare which trades as CPU. And, no - no one there is truly competent, they use an automated system called GlobalPoint.
In order to get anywhere with them you probably have to file a complaint with the CFPB or the BBB in Boulder Co. Just bypass the headseat wearing robots every chance you get...they are not to blame, their bosses are.