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  • Customers like
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    • Friendliness of customer service1
    • Polite customer service rep1
  • Customers don't like
    • Service7
    • All dealings4
    • Communication3

  • 12 hours ago
  • Loans and Mortgages
  • Houston, Texas
  • 10

How can I join the Specialized Loan Servicing class action suit? It is a suit against SLS for unscrupulous mortgage practices. The information for the person who started it is blotted out.This company took over loans from BOA and has caused living nightmares for its customers. I tried to get away from SLS and they misrepresented the fact that I was two months behind so no other mortgage... Read more

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  • Jul 03
  • Loans and Mortgages
  • Houston, Texas
  • 31
  • REVIEW RATING 3/5

I am a homeowner whose mortgage was purchased by Specialized Loan Servicing (SLS) from Bank of America. Needless to say, like those of you whose lives have become a huge nightmare because of the malicious and fraudulent behavior of SLS, I have an attorney and we're looking into filing a class action lawsuit. I have read many, many stories all over the internet where people have been given wrong... Read more

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  • Jun 24
  • Loans and Mortgages
  • Walnut Creek, California
  • Mortgage Refinance
  • 64
  • REVIEW RATING 4/5

SLS took over the servicing of our E*Trade HELOC in Feb 2015. The HELOC was coming due in July. I had been working to refinance the mortgage to absorb the HELOC balance. All correspondence that I've received from SLS since Feb 2015 have reflected "Maturity Date 7/2015". As of June 16th, the payoff balance of the HELOC was increased by 6% - a penalty - because I am late on the July payment.... Read more

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  • Jun 23
  • Loans and Mortgages
  • Denver, Colorado
  • Home Equity Loan
  • 42
  • REVIEW RATING 4/5

They took over servicing of my E-Trade Home Equity Loan three months ago. Each month their statements each show multiple account balances on their one page statement. Today, 6/23/2015 I called about my statement dated 6/8/2015. I called Customer Care and was told he doesn't know why but this usually happens. His advice was to ignore 2/3 of the page and to only look at one item. I have had... Read more

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  • Jun 22
  • Loans and Mortgages
  • Houston, Texas
  • Mortgage
  • 58
  • REVIEW RATING 4/5

My mortgage was transferred to this company in January, every month since then, I have had to call them, and hold and be transferred to at least two or three other people then back. My payment has changed for the third time. Now due to a presumed "escrow shortage" that Ive never had with BofA, my payment has gone up $500.00 a month. If you end up with this company, I hope that you will be able to... Read more

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  • Jun 17
  • Loans and Mortgages
  • Los Angeles, California
  • Loan Foreclosure
  • 63
  • REVIEW RATING 3/5

They got payments wrong said I was in foreclosure for amount that had been paid to previous mortgage company. I had to send proof and it took them like two months to resolve. Now they are saying I have a $3259 escrow shortage which is not even possible. Ugh what a nightmare. now fighting with them about this they apparently made two payments for the taxes and don't know why? So another two months... Read more

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They are sending me letters that my payments are behind when my old mortgage company said they had forwarded them the payment. I didn't know that and i sent them the 2 payments. They are total screwups and ill sue them if they ruin my credit. Add comment

  • Jun 15
  • Loans and Mortgages
  • Gardner, Massachusetts
  • Mortgage Modification
  • 30
  • REVIEW RATING 4/5

I have a Hamp on my first mortgage and requested a Hamp2 from Specialized Loan Servicing. They offered me a payment of $1800.00 per month for 5 years, I resubmitted a new Modification as my income went way down. They totally ignore requests for modifications, say they didn't receive documents after sending many times. Everytime I called I received a different request for documents. My Contact... Read more

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  • Jun 06
  • Loans and Mortgages
  • Rancho Cucamonga, California
  • Mortgage
  • 120
  • REVIEW RATING 4/5

Our mortgage was acquired by SLS from GMAC. My husband and I have had some hardships; I was laid off from a small bank in April 2015, and my husband, a union carpenter, has been out of work. We have been approved for a federally funded program to temporarily have our mortgage paid called "Keep Your Home California ". Keep Your Home California has sent the documents twice to SLS (April 24th and... Read more

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  • May 27
  • Loans and Mortgages
  • Philadelphia, Pennsylvania
  • Mortgage
  • 93
  • REVIEW RATING 4/5

My HELOC loan was transferred to them and they will not credit my first payment as a payment, instead they added it all to principal and then say that I am late. Despite numerous phone calls they do nothing but give me lip service. They are now adding late fees even the problem is on their end. they just will not apply my payment. I am very frustrated. Horrible, horrible business that seems to... Read more

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