Specialized Loan Servicing Complaints and Reviews

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Specialized Loan Servicing
Main address: attention: Customer Care Support 80163-6005 Littleton CO
1-800-315-4SLS (4757), 720-241-7218 , https://www.sls.net/secure/default.aspx?ReturnURL=Customer/contact.aspx&tab=E-mailCenter
  • 82+3 mobile complaints
  • $420K claimed losses
  • $4.9K average
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  • Oct 21
  • Loans and Mortgages
  • Chantilly, Virginia
  • Mortgage Interest Rate
  • 27

First, they re-interpreted the terms of my mortgage, ignoring the adjustible rate rider, changing my interest rate MONTHLY rather annually as per contract and as the past 4 servicers have done. I've sent them copies and adequate proof of intent, but they won't budge. Secondly, they have not reported the loan to the credit bureaus and refuse to do so. I found out from Experian that there is no... Read more

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  • Oct 16
  • Loans and Mortgages
  • Foreclosure Letter
  • 21

I feel for you going through the same thing. They sent me a letter of foreclosure when I call in they told me I can get in touch with their lawyer and give me the number yet "Justin" my rep who's name changes every week told me that I am to send in missing paperwork. This has been going on for 2 years. They never have all the paper work or it's out dated. I want to keep my home just want a... Read more

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  • Oct 14
  • Loans and Mortgages
  • Colorado Springs, Colorado
  • Incompetent Staff
  • 23

When calling in to speak with anyone regarding anything about the loan be prepared to argue! No one has the answers to your questions they say "please hold while I reach out for a response" or "I am not authorized to answer or change that, let me reach out for a reply". WHO ARE THEY REACHING OUT TO?? They are the most ignorant reps I have ever dealt with. I asked why is there a late for a certain... Read more

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The apply my payment after the 15th of the month when it's sent on the first they say it goes through it within 24 hours and it never has. Send as paperwork every day in the mail because we were 15 days late two and a half years ago and they're wasting their paper there Add comment


  • Sep 09
  • Loans and Mortgages
  • Little Rock, Arkansas
  • Mortgage Processing
  • 1
  • 1
  • 85

I have been working for 2 years to get a modification on my mortgage. I would submit documents. Call back a week later like they recommend just to be told they are missing pieces. I would submit those and then call back to check on it and would be told that some of the documents are outdated and need to be replaced with current documents. I would do that then wait because it can take 30 days for... Read more

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  • Aug 03
  • Loans and Mortgages
  • Loan Late Payments Calls
  • 153

My loan was taken over by SLS a few years ago. It was with GMAC. I sometimes do pay late because I'm a single mom and I rely on child support that doesn't always come in on time and creates all sorts of problems. SLS ALWAYS STARTS CALLING FOR THEIR MONEY WELL WITHIN THE GRACE PERIOD. MY LOAN IS DUE ON THE 1ST WITH A GRACE PERIOD OF 15 DAYS AND BY THE THIRD OF THE MONTH, THEY START CALLING. I... Read more

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I have been in loan modification process for over two years with SLS. My previous lender was Bank of America and I was in the process of a modification with them when SLS took over my loan without notice or permission. In the two years of the modification process, I have submitted the information they asked for multiple times and have not made any progress. In addition they will NOT take a... Add comment


  • Jun 05
  • Loans and Mortgages
  • Morgage Reduction
  • 136

SLS gave me a Mortgage reduction after two years of fighting for it than took it away saying I did not sign some papers. Every time I made a payment I asked if I needed to do anything else they said no I was all set know as long as I made my payment. Not one time did anyone say I needed to sign anything!! Then on the 4th month they would not take my payment they just said you refused to sign the... Read more

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  • May 31
  • Loans and Mortgages
  • New York City, New York
  • Online Account Access
  • 1
  • 1
  • 56

Received an email that an email with my password will be sent....it has been more than 24 hours now and no email with password sent. Seems they want you to be late with your payment intentionally. It's a disgust that B of A sold my mortgage to this company who apparently cancelled my insurance I had for years and went with a more expensive company making my monthly installment higher. thumbs... Read more

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Company has been working on correcting my escrow account since middle of April. They are saying I have a shortage when I know I do not. Every time I call there I get different information or advice. I'm getting a real run around. I told them there was a change in my insurance and they paid the lesser amount and still ran the escrow analysis with the highest amount. There is over a 900.00... Add comment

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