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  • 14 hours ago
  • Loans and Mortgages
  • Dallas, Texas
  • Loan Payment Collecting
  • 7

Since we started paying SLS they have pulled all our payments early. The entry in our checking account on line will say the first of the month, but the funds pull is always 1 day early and 2-3 days early depending on weekends and holidays. Our other mortgage holders, BOA and Ocwen (Countrywide and GMAC before they went belly up) have never done this. Is anyone else having this happen to them?... Read more

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  • Mar 27
  • Loans and Mortgages
  • Chattanooga, Tennessee
  • Mortgage
  • 7
  • REVIEW RATING 3/5

Nightmare! Never had a late payment to mortgage in my life Til these shisters fraud. Took my payments and put in a special acct and didn't apply to mtg. 2 Mtgs sold 8 times and not know who to pay. No one would help. Calls constantly pay 250, pay 2600, etc or to credit. Payed 2-3 x some months. Charged late fees because they withdrew escrow and put payments into dummy acct. Many tricks to rob... Read more

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  • Mar 21
  • Loans and Mortgages
  • Houston, Texas
  • Loan Modification
  • 32
  • REVIEW RATING 4/5

Loan contains a balloon note due for $15000 in 2020 of which we were not aware. Company refuses to refinance the note and has ignored any request from HARP. Company does not respond to repeated requests for loan modification, has lost entire packages of loan documents - the same documents - as many as four times. We did not have the original loan documents due to having had a flood - took a... Read more

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  • Mar 11
  • Loans and Mortgages
  • Birmingham, Alabama
  • Debt Collection
  • 1
  • 1
  • 80
  • REVIEW RATING 4/5

Five years after filing chapter 7 bankruptcy, which included surrendering my home, due to long term illness, they started sending bills to the loan, which they purchased from the original lender. This is a direct violation of the Fair Debt Collections Practices Act. As a result, I have contacted my bankruptcy attorney and the Colorado Attorney General's office with whom I filed a formal... Read more

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  • Mar 05
  • Loans and Mortgages
  • Ashburn, Virginia
  • Account Balance
  • 1
  • 1
  • 11
  • REVIEW RATING 3/5

They lost my payments, but they came out of my bank account. Who can i talk to about this? Read more

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  • Feb 27
  • Loans and Mortgages
  • Loan Information
  • 2
  • 2
  • 62
  • REVIEW RATING 4/5

I called them to ask them a simple question and Yanira teller #4958 answered and she was very rude. All I wanted to know was regarding a late fee of 23.87. She was very unhelpful, and when I asked her to let me talk a supervisor, she said they do not have a supervisor available and it was going to take 48 hours for a supervisor to call me back, but to a leave the massage with her. This... Read more

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  • Feb 21
  • Collection Agencies
  • Lexington, Kentucky
  • Mortgage
  • 2
  • 2
  • 167
  • REVIEW RATING 4/5

They put our home in foreclosure in Feb 2014 and sold it in April 2014. I have report of sale and copy of new owners deed. Today Feb 21, 2015 we received our new monthly payment statement (starts April 1,2015) with past due property taxes from April 2014. Notice the dates.In June 2014 they did identity theft with insurance putting my husbands name with them as beneficary. That policy is still in... Read more

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  • Feb 19
  • Loans and Mortgages
  • Shelburne, Vermont
  • Collection Calls
  • 1
  • 1
  • 66
  • REVIEW RATING 4/5

I agree with everyone else the dept of banking and finance needs to shuts these people ( and I use this term loosly) down. They refuse to help customers. The harrass you with mail and phone calls. They wont work with customers in a bad situation. They are sadistic in their approach. There must be some oversite of these shady mortgage servicers My experience with these people rep and her... Read more

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  • Feb 12
  • Loans and Mortgages
  • Mortgage
  • 2
  • 2
  • 164
  • REVIEW RATING 5/5

First, some advice to others who have had to suffer through getting a response from SLS customer "service" - submit a complaint through the Consumer Financial Protection Bureau (CFPB). I've had to do this on several occasions and they DO respond to the CFPB complaint. They response you receive may not resolve your problem, but at least you'll get their attention and they will be forced to put... Read more

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  • Feb 09
  • Loans and Mortgages
  • Loan Documents
  • 48
  • REVIEW RATING 3/5

Paperwork turned in 6 months ago for termination of PMI. Paperwork lost. Follow up phone calls to incompetent employees that couldn't answer any questions. On hold for lengthy periods of time without any employee knowing how to answer questions appropriately. Never able to speak with supervisor. Would NEVER recommend this company to anyone!! No one willing to help solve the problem and 6 months... Read more

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