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  • Feb 27
  • Loans and Mortgages
  • Loan Information
  • 25
  • REVIEW RATING 4/5

I called them to ask them a simple question and Yanira teller #4958 answered and she was very rude. All I wanted to know was regarding a late fee of 23.87. She was very unhelpful, and when I asked her to let me talk a supervisor, she said they do not have a supervisor available and it was going to take 48 hours for a supervisor to call me back, but to a leave the massage with her. This... Read more

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  • Feb 21
  • Collection Agencies
  • Lexington, Kentucky
  • Mortgage
  • 1
  • 1
  • 82
  • REVIEW RATING 4/5

They put our home in foreclosure in Feb 2014 and sold it in April 2014. I have report of sale and copy of new owners deed. Today Feb 21, 2015 we received our new monthly payment statement (starts April 1,2015) with past due property taxes from April 2014. Notice the dates.In June 2014 they did identity theft with insurance putting my husbands name with them as beneficary. That policy is still in... Read more

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  • Feb 19
  • Loans and Mortgages
  • Shelburne, Vermont
  • Collection Calls
  • 36
  • REVIEW RATING 4/5

I agree with everyone else the dept of banking and finance needs to shuts these people ( and I use this term loosly) down. They refuse to help customers. The harrass you with mail and phone calls. They wont work with customers in a bad situation. They are sadistic in their approach. There must be some oversite of these shady mortgage servicers My experience with these people rep and her... Read more

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  • Feb 12
  • Loans and Mortgages
  • Mortgage
  • 2
  • 2
  • 100
  • REVIEW RATING 4/5

First, some advice to others who have had to suffer through getting a response from SLS customer "service" - submit a complaint through the Consumer Financial Protection Bureau (CFPB). I've had to do this on several occasions and they DO respond to the CFPB complaint. They response you receive may not resolve your problem, but at least you'll get their attention and they will be forced to put... Read more

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  • Feb 09
  • Loans and Mortgages
  • Loan Documents
  • 33
  • REVIEW RATING 3/5

Paperwork turned in 6 months ago for termination of PMI. Paperwork lost. Follow up phone calls to incompetent employees that couldn't answer any questions. On hold for lengthy periods of time without any employee knowing how to answer questions appropriately. Never able to speak with supervisor. Would NEVER recommend this company to anyone!! No one willing to help solve the problem and 6 months... Read more

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  • Jan 22
  • Loans and Mortgages
  • St. Petersburg, Florida
  • Mortgage Transfer
  • 163
  • REVIEW RATING 4/5

TERRIBLE service, given the run-around, on hold for hours, sent to department after department, hung up on, ignored while on hold till I just hang up from waiting so long. Just all in all the worst company I have ever had to deal with - I would rather deal with the devil. The frustrating thing is I DIDN'T CHOOSE THEM I was SOLD to them by my mortgage company without any prior notice or a chance... Read more

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  • Jan 15
  • Loans and Mortgages
  • Unionville, Michigan
  • Mortgage Modification
  • 182
  • REVIEW RATING 4/5

Chase sold our mortgage to a group of investors. I was advised the group of investors formed Specialized Loan Servicing. SLS is very poorly managed. Numerous complaints regarding payments not being properly applied. Therefore, I am making my payments with a SLS rep who provides me a confirmation number. The wire fee is $9.95. Obviously, monies well spent to make sure my payment is properly... Read more

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  • Jan 02
  • Loans and Mortgages
  • New York, New York
  • Property Loan
  • 1
  • 1
  • 186
  • REVIEW RATING 4/5

As you know Wells Fargo is the owner of SLS. So if you thought Wells was the biggest circle ***, SLS is the re-invention of that. I have dealt with Wells and SLS for eight years now and payment an average interest rate of 8% to them….and yes they would want to keep me as a sucker with today’s low rates. Wells said my property is not worth refi due to the LTV. So I owe on the property $625K I... Read more

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Sls are the worst!! They lie!!" Never received ur Modifacation paper work.." Next thing u know, house is in forecloser!! Currently Going to court Add comment

  • Nov 24, 2014
  • Loans and Mortgages
  • San Diego, California
  • Mortgage Modification
  • 1
  • 1
  • 254
  • REVIEW RATING 5/5

I also had this same problem. I am the original owner of my home since December of 1994. Every time I am given a Representatives name I try to contact them and find that I have a new one. Never speaking with the initial Rep. No personal care given never getting that feeling that someone really gives a dam. Completing so many applications for a Modification that it makes me sick that they are... Read more

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