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  • Customers like
    • Nada4
    • Friendliness of customer service1
    • Polite customer service rep1
  • Customers don't like
    • Service9
    • All dealings7
    • Communication4

  • Aug 28
  • Loans and Mortgages
  • Raleigh, North Carolina
  • Incompetant Company
  • 12
  • REVIEW RATING 4/5

I HAVE PRESENTED THEM WITH THREE SHORT SALES DEALS FOR MY HOUSE ALL OVER ASKING PRICE AND THEY HAVE REFUSED AND UNDERMINED EACH ONE. I SUSPECT THEY HAVE SOME REASON FOR NOT GETTING THE SALES DONE..TIME FOR SOMEONE TO INVESTIGATE THEM. THEY GO THRU EMPLOYEES LIKE CRAZY AND ONE IS DUMBER THAN THE NEXT...THEY DO NO HAVE A CLUE WHAT THEY ARE DOING OR MAYBE IT IS JUST A BIG SCAM AND THEY KNOW EXACTLY... Read more

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  • Aug 25
  • Loans and Mortgages
  • Home Equity Loan
  • 24
  • REVIEW RATING 4/5

SLS is incompetent and should be put out of business! And the federal government should not permit tranferring of loans without the borrower's permission. I have been trying since March, 2015 to get them to "unfreeze" my line of credit account which they claim they had to freeze due to housing drop! My payments have always been on time and I have forwarded them their HELOC form and documentation... Read more

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  • Aug 14
  • Loans and Mortgages
  • Colorado, United States
  • Moragage Company
  • 92
  • REVIEW RATING 4/5

I have had the unpleasant experience since my second loan was sold in 2008 to have SLS. I have always made my payments on time. The few interactions I had were very unpleasant but short . 2 years ago my only child was stricken with cancer and has died a few months ago. They reset my mortgage payment by sending me a notice would not tell me the increase. 2 weeks before the due date I went... Read more

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  • Aug 13
  • Loans and Mortgages
  • Portland, Oregon
  • Specialized Loan Servicing Mortgage
  • 57
  • REVIEW RATING 4/5

Oh, they are special all right! But not in a positive way!! My mortgage loan was transferred to Specialized Loan Servicing in March, 2015. I had an auto payment set up with the previous company that SLS took over. I wanted to switch checking accounts for payment and initially contacted SLS in March. The service rep told me it was done. I should confirm that no payment was made in April and if it... Read more

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  • Aug 06
  • Loans and Mortgages
  • Needham Heights, Massachusetts
  • Specialized Loan Servicing Mortgage
  • 1
  • 1
  • 64
  • REVIEW RATING 4/5

I have had my loan sold to SLS of Highlands Ranch CO. I live in Massachusetts. They are unwilling to explain the new accounting and unwilling to apply payments to the home mortgage if they don't conform to their policies exactly. They don't answer the phone and are rude and unhelpful when they do. Eventually I told them I was sending them a check for the full amount of the loan, which is over... Read more

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  • Aug 04
  • Loans and Mortgages
  • Escanaba, Michigan
  • Specialized Loan Servicing Loan
  • 46
  • REVIEW RATING 4/5

My loan was transferred to SLS from SunTrust Mortgage at the beginning of the year. Due to "an escrow shortage" my payment immediately increased by approximately $200 monthly. I called for clarification but was told by the rep that he couldn't really give me a clear explanation but that there was definitely an escrow shortage and there was nothing they could do for me. I went online to pay my... Read more

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  • Aug 03
  • Loans and Mortgages
  • Chicago, Illinois
  • Specialized Loan Servicing Mortgage
  • 38
  • REVIEW RATING 4/5

They are outright crooks. I paid off my equity loan as directed in two Western Union Payments and they only credited one. They are threatening to foreclose and are charging penalties and interest on money they received. They admit they have the money - I have the receipts from the transfers and they blame me for not having them allocated correctly. Not to mention that it was according to their... Read more

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  • Aug 03
  • Loans and Mortgages
  • Germantown, Maryland
  • Specialized Loan Servicing Mortgage
  • 29
  • REVIEW RATING 4/5

It is a shamed that to see the financial services to handle customer payments. Either they say we have not received your payment yet which has been more that 12 days mailed or the website shows zero payment for the month which is confusing. Talking with two agents, either they repeat themselves or If you ask for supervisor they hang up. She put me on hold for about twenty minutes and hang up and... Read more

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  • Jul 28
  • Loans and Mortgages
  • Woodland Hills, California
  • Sls Mortgage
  • 51
  • REVIEW RATING 4/5

I got my loan transferred to this joke of a company and when I went on their website to set up my monthly payments, their website did not take it out of my account when I set it up. No email, no US mail regarding being late....nothing!!! Finally the first of July I call in to see what is going on and they tell me that it cancelled out. So I had to make a payment for 2 months over the phone and... Read more

Was this review helpful? 1 0

  • Jul 27
  • Loans and Mortgages
  • Los Angeles, California
  • Sls Mortgage
  • 1
  • 1
  • 60
  • REVIEW RATING 5/5

Consumer Complaint against -SLS- Specialized Loan Servicing I am writing to you as my last hope to keep my house with a loan modification with Specialized Loan Servicing, SLS. Any help that your office can do to help me and countless other people who are being deceived by Specialized Loan Servicing, SLS. I greatly would appreciate it. My name is Sandra and I had a home mortgage with Bank of... Read more

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